Reliable Answers to Our Most Common Questions
Mini Maid Cleaning Co is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable house cleaning services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.
Why should I trust Mini Maid Cleaning Co?
We’re proud to offer professional house cleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust Mini Maid Cleaning Co.
Who does Mini Maid Cleaning Co hire to clean my home?
You can rest assured that all of our professional house cleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear our nationally recognized uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.
How will our relationship work?
At Mini Maid Cleaning Co, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our House cleaning franchise owners value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.
What should I do before Mini Maid Cleaning Co arrives?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
Do I need to be home for every cleaning service?
No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured house cleaning professionals are provided with a spare key or garage code.
What time does your team arrive?
While we cannot guarantee our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. Mini Maid Cleaning Co uses a unique “on-time arrival” software to log your preferences so our services are as minimally disruptive as possible.
What do you mean by “window of arrival”?
When you schedule house cleaning services with Mini Maid Cleaning Co, we’ll give you an arrival time frame of three to four hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.
What if something’s damaged during a service?
At Mini Maid Cleaning Co, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.
What if something is missed?
The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a Neighborly Done Right Promise. We’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.
Am I liable for employment taxes, workers' compensation, or insurance?
Mini Maid Cleaning Co is proud to be a worry-free house cleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.
What do you not clean?
Our professional house cleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.
To ensure we provide your home with the highest quality of care, we don’t typically:
Clean the inside of your fireplace
Pick up clutter
Clean your iron
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave some of these organizational tasks to you. We do, however, offer organization services as an added service.
Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.
If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
What if I need to reschedule a service?
Mini Maid Cleaning Co understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Mini Maid Cleaning Co perks and it helps us ensure the satisfaction of thousands of homeowners across the country.
What if my scheduled cleaning service falls on a holiday?
During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional house cleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.
How do I pay?
Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept credit card payments. If you do choose to write us a check, please make it payable to Mini Maid Cleaning Co.
Do you offer carpet cleaning?
Yes! Schedule your carpet cleaning with us today. We use a dry extraction cleaning method that gives your carpet a thorough deep cleaning.
What do you mean by “greenhouse cleaning”?
This method involves the practices and products used by cleaning companies to promote a better environment and a healthier home. Green cleaning solutions don’t contain ozone depleting chemicals or flammable substances that can irritate the skin and cause respiratory illnesses.
While most green cleaning products cannot remove all harmful forms of bacteria, Mini Maid Cleaning Co strives to use the most appropriate methods for each service. In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper. Not only is this practice better for the environment, microfiber picks up 99% of bacteria while cotton-based mops only pick up 30%.
Many cleaning companies falsely advertise green cleaning practices. We strive to be as transparent as possible and are happy to answer any questions you have regarding our eco-friendly practices.